Client Portal Guide

If you have hired Diwebs Tech Agency for a custom software project, website development, or infrastructure setup, you will manage your entire project lifecycle through our secure Client Workspace. Here is a simple walkthrough on how to use it.

1. Accessing Your Account

When we initialize your project, we will send an onboarding invitation to your email.

• Go to the Login Page.
• Enter your registered corporate email address and password.
• For added safety, we may prompt you to set up a Passkey (using FaceID, TouchID, or your device passcode) or enter a verification code sent to your email.

2. Reviewing and Signing Project Agreements

Before development begins, we set up a milestone contract. This lists the phases of work, timelines, and costs.

• In your Client Workspace, locate the active project under the Projects list.
• Click the project title to view its details.
• Read the agreement summary on the page.
• When you are satisfied with the terms, click the green "Sign Agreement" button. This records your digital authorization and alerts our engineering team to start coding!

3. Uploading Assets & Project Files

Do you need to share logo files, design wireframes, written copy, or server credentials? You can upload files directly to the project page:

• Inside your active project view, scroll down to the Project Files section.
• Click "Browse Files" or drag and drop your file.
• Give the file a short description (e.g., "Company High-Res Logo") and click "Upload". Our team is automatically notified and can fetch the file instantly.

4. Managing Milestone Payments

To protect both parties, billing is based on completed milestone approvals.

• When our developers complete a milestone phase, we upload the live preview or build files for your review.
• If you approve the delivery, the platform generates a digital invoice.
• Find your invoice under the Invoices tab inside your Client Workspace.
• Click "Pay Now". You can safely clear the invoice using secure payment systems:
  • Credit / Debit Cards: Processed instantly via Stripe or Flutterwave.
  • Bank Transfers & Paystack: Directly pay into secure escrow accounts.
  • PayPal: Authorized login and checkout.

5. Communicating with Developers

Communication is critical for project success. Use these built-in portal communication channels:

• 💬 Live Chat: Located directly in your Workspace dashboard. Type messages, ask for quick status checks, or clarify design changes in real-time.
• 🎟️ Support Tickets: For hosting configurations, request modifications, or bug reporting, click "Create Ticket". Give it a clear title and priority rating so our customer support desk can resolve it promptly.